At ECOPOWER SOLUTIONS SDN. BHD., we are committed to providing quality household appliances and electrical products.
Return requests must be submitted within 30 days of receiving the order. Products must be unused, uninstalled and returned in their original condition with all packaging, manuals, accessories and proof of purchase.
Customers may request a return, refund or exchange if the wrong product was delivered, the product arrived damaged or defective, parts are missing, or the product materially differs from its online description.
Products damaged through misuse, incorrect installation, unsuitable voltage, electrical overloading, liquid exposure or unauthorised repair are not eligible for return. Customers are responsible for checking the product’s voltage, plug type, dimensions and compatibility before purchasing.
Change-of-mind returns may be considered if the product remains unopened and suitable for resale. Clearance, final-sale, customised and used products are generally not returnable unless defective or incorrectly supplied.
To submit a request, email us with your order number, a description of the issue, clear photographs and an unboxing or defect video where available. Approved refunds will be issued through the original payment method within approximately 7–14 business days.
Cancellation Policy
Orders may be cancelled within 12 hours of purchase, provided they have not been processed, packed or dispatched. Once preparation or delivery has started, cancellation is no longer available.
Governing Law
This Policy is governed by the laws of Malaysia.
Contact Us
ECOPOWER SOLUTIONS SDN. BHD.
Registration No.: 202401020844 (1566693-K)
Email: ecopower-s@outlook.com