Shipping Policy – ECOPOWER SOLUTIONS

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to ECOPOWER SOLUTIONS SDN BHD
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the ECOPOWER SOLUTIONS SDN BHD, accessible from https://ecopowersolutions.online/
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Shipping Scope

ECOPOWER SOLUTIONS SDN BHD only delivers Orders within the borders of Malaysia, which includes Peninsular Malaysia, Sabah, and Sarawak.
We do not offer international shipping at this time. If an address is entered outside of our delivery coverage, your Order may be canceled and refunded accordingly.

2. Shipping Fees

We are proud to offer FREE SHIPPING for all Orders placed on our website, regardless of Order value or location within Malaysia.
There are no hidden fees or additional charges for standard delivery services. This policy is designed to offer you a transparent and cost-effective shopping experience.

3. Processing Time

Orders are generally processed within 1 to 2 business days upon successful receipt of payment.
Business days exclude weekends and Malaysian public holidays.
Once your Order is processed and ready for dispatch, you will receive a confirmation email or notification containing shipping details.

Please ensure that your contact and address details are accurate to avoid delays in processing.

4. Delivery Timeline

We aim to deliver all Orders within 7 business days from the date of dispatch.
Delivery time may vary based on Your location, weather conditions, logistical issues, or peak season demand (e.g., during festive periods or major sales campaigns).
While we strive to meet this delivery timeframe, delays beyond our control may occasionally occur.

5. Delivery Method

We partner with trusted local and national courier services to ensure timely and secure delivery of your Goods.
Tracking numbers (when available) will be provided so that You can monitor your shipment’s progress.

6. Delivery Address Requirements

To ensure smooth delivery, please provide complete and accurate information at checkout, including:

Full name of recipient
Accurate delivery address (including building name/number, floor/unit, postcode, and city/state)
Active contact number

We will not be held liable for delivery issues resulting from incomplete or inaccurate delivery information.

7. Failed Deliveries and Redelivery Attempts

Our delivery partners may attempt delivery up to two times.
If the delivery is unsuccessful after repeated attempts due to reasons such as unavailability of the recipient, incorrect address, or failure to collect, the parcel may be returned to Us.
We will then contact You to coordinate redelivery. Please note that while shipping is free, repeated failed attempts due to customer error may result in delays.

8. Order Tracking

For Orders dispatched with trackable courier services, You will receive a tracking number once your Order has shipped.
You may use this number on the courier’s website to monitor the progress and estimated delivery time.
If You do not receive tracking information within 3 days of placing your Order, kindly reach out to our support team.

9. Packaging & Handling

All Orders are carefully packed to prevent damage during transit.
If You receive Goods that appear to be damaged or tampered with, please take photos immediately and contact our support team for assistance.

10. Lost or Damaged Parcels

If your parcel is lost in transit or arrives in a damaged condition, please notify us within 48 hours of receipt.
We may initiate an investigation with the courier, and depending on the outcome, arrange for a replacement or refund.
Claims made beyond this period may not be eligible for compensation.

11. Delivery During Peak Periods

During festive seasons, public holidays, and special sales events (e.g., 11.11, Raya, Chinese New Year), please allow additional time for delivery.
We recommend placing Orders early to avoid disappointment.